We lost $370 using Better Help
We lost $370 using Better Help. My husband only had one therapy session and they continued to charge $72 two more times and then $224! We called and they have yet to reach out to us to solve the problem.
Reply from BetterHelp
Hi Sara,
Apologies for any ongoing confusion! It looks like our Member Success team has been in contact about the billing confusion. We are a membership service, so charges continue as scheduled until you cancel.
We can provide extensions to help make up for the confusion, or can refund for unused time if you ultimately decide to cancel. We always are willing to work with the member to clear up the confusion and get them back on track toward their treatment goals. We hope to be able to continue assisting upon the replies to our messages.
Talk soon,
BetterHelp team