An IndiGo flight cancelled by airlines, no sight of refund
I had booked an early morning IndiGo flight for the 6th of November from Mumbai to Amritsar through makemytrip. The airlines cancelled the flight and then offered only a late evening flight on the 6th Nov. They did not offer a flight on the previous day. They have inconvenienced us profoundly and then still deduct 3999/- from the fare. Now, they will refund only 2639/- though it was entirely their fault, which is fleecing the customers and filling their own coffers. The cancellation was done by me on 14th September and even after an entire month, they have still not refunded the said amount.
Neither Make my Trip nor Indigo allow me to check the status of my refund. Both are making me run from pillar to post. The bot on MMT is just meant to fool people. Every time I got to check my refund status, it tells me to start refund process again.
Ideally, they should refund the full amount and compensation as I have to travel the previous day and will incur additional stay expenses.
But, there is no way to get through to them. Please don't cheat customers like this. I swear off IndiGo and Make my trio and will not patronise them in the future.
Bijal Maroo
Reply from Makemytrip
Dear Valued Customer,
We sincerely apologize for the inconvenience caused the experience sounds truly frustrating.
Could you please share your booking ID and any other relevant details such as your registered email address or mobile number? This will help us assist you more quickly and accurately.
Warm regards,
MakeMyTrip Care