Let me tell you a little story (for legal reasons lets call it a fictional story)
okay, so what should you say - we rented a car in BARI from a platform, not auto one, but they were the people that actually gave us the car.
They tried to bully us into getting extra cover (450 Euro, where the actual car rental including insurance was 360), even though we had full coverage view rentalcovers, so we did not need it.
They also said, that we could not use a tap to pay credit card, we needed the code. Luckily I find out the code, otherwise they would have tried to sell us extra insurance (take 2) and then tap to pay would work.
They gave us the car that was really dirty and had no wiper fluid in it. It was 10pm, so everything was dirty, so we could see nothing.
When we returned the car they told us that we had caused to scratches on the side of the door (however they were already there when we took over the car and so minor that they would definitely not repair this). 920 Euro.
They tried to force us to sign a document, which I did not do, they did not allow us to film them telling us what would happen and threatened to call the police.
They will do the exact same thing with the next customer.
Luckily we were insured and got all the money back. But this is obviously the way they work.
And yes, the answer to my posting will be that they threaten me with legal action. So, this all happened allegedly, and is of course purely fictional ;)
Reply from autoone.it
Gentile cliente,
ci dispiace leggere quanto da lei scritto, ma riteniamo doveroso precisare alcuni punti fondamentali.
AutoOne è unicamente fornitore del veicolo al nostro partner Surprice. Il nostro servizio si limita a questo e non comprende altri aspetti organizzativi legati al servizio di noleggio al pubblico. La sua recensione, così come formulata, non rappresenta correttamente il nostro ruolo né rispecchia i fatti in modo oggettivo.
Per questo motivo, la riteniamo non veritiera e dannosa per la nostra reputazione. La invitiamo formalmente a rimuoverla quanto prima. E, se ritiene, di scriverla nelle pagine corrette. In caso contrario, ci riserviamo di intraprendere le opportune azioni legali a tutela della nostra immagine, specialmente in presenza di contenuti diffamatori o illeciti.
Cordiali saluti.