Worst experience with business class booking
I had a business class booking for Lima, booked by hosts from Peru, with booking ref 7WF62I. For some unforeseen problems, I needed to change the dates or cancel this ticket and re-book a new one.
But I am very sorry to say that MMT is a sham site. Very enthusiastic when you wish to book, but for cancellation, it is big pain and effort! They do not receive calls, the calls are automated with no option for change or cancellation and it is impossible to TALK to any representative!
i had a business class ticket worth lakhs and even after repeated emails and calls they refused to respond. Mr. Vikas who calls himself as customer service manager refused to answer the email. We tried every which way to contact/email them but all in vain! It is as if your money is forever gone when you book with MMT.
When they have to charge you the money is immediately deducted but if you cancel the money is returned only weeks or months.
I am ashamed that this is an Indian site duping customers! Worst site for booking.
Reply from Makemytrip
Dear Valued Customer,
We sincerely apologize for the inconvenience caused the experience sounds truly frustrating.
Could you please share your booking ID and any other relevant details such as your registered email address or mobile number? This will help us assist you more quickly and accurately.
Warm regards,
MakeMyTrip Care