I am absolutely appalled by the quality…
I am absolutely appalled by the quality of my SCS sofa and the disgraceful customer service I’ve received. I paid £2,600.
The fabric is loose and wrinkled — completely unacceptable for a sofa at this price. The quality is just very very poor. The seats are misaligned and look cheaply made.
A technician came out to assess it, and that was another joke — he claimed the foam sinking wasn’t a problem, even though it’s visibly collapsing and uncomfortable to sit on.
To make things worse, when I called to escalate the issue, I spoke to the manager, Patrick. His attitude was appalling — rude, arrogant, and completely unwilling to take any responsibility. Since then, SCS has ignored my calls and emails. No updates. No support. Just being ignored.
This level of service is disgraceful, and I will be taking this further through every channel available — including consumer rights services. I don’t usually leave reviews, but this experience has been so frustrating I feel obligated to warn others.
They don’t deserve the 1 start.
Reply from ScS Sofas
Good Morning Sid,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you are disappointed in the quality of your furniture.
This is not the experience that we would want for our customer and appreciate how frustrating it must be, especially if the outcome following the technician visit is not what you may have hoped for.
As your order details are not included I am unable to view the history of your order or advise further.
Please feel free to send a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk if you would like us to take a look.
Kind Regards,
Lynsey - ScS Social Media Team