John Lewis Financial Services moved its…
John Lewis Financial Services moved its credit card to NewDay. What was a great experience before NewDay is now a regular frustration. They inexplicitly decline txns and block my card despite me using second factor authentication to verify the txns and when you call them at the weekend you get a recorded msg telling you the office is closed. it's 2025! Utterly useless.
October 12, 2025
Unprompted review
Reply from NewDay
Good Afternoon, Lee,
Thanks for taking the time to reach out to us regarding this,
We work hard to give all our customers a great experience whenever they contact us or use our services. I’m sorry we didn’t manage that for you this time.
- Kenith