I was very disappointed when i called…
I was very disappointed when i called Expedia or Booking .com that they were not able to find an accessible room, then i called the hotel direct and was told that they do not have any accessible rooms. WHAT!!! NO ACCESSIBLE ROOMS IN THE HOTEL. I thought the desk clerk didn't know what she was talking about, so i left it like that. I went and booked a king room thinking when i get there i could possibly change the room i booked for an accessible one. WRONG No ACCESSIBLE ROOMS in the hotel. Bad on me. NEVER EVER EVER AGAIN.
Reply from Reservation Desk
Thank you for your review. We apologize that certain rooms are no longer available. As an online travel agency, we work with multiple hotel partners and suppliers to provide several room options, but occasionally, certain room types may sell out quickly due to high demand. If you need further assistance with your reservation or have any questions, please contact our support team at support@reservationdesk.com. We’re here to help!