Claire Eeles

If I could leave a negative star I would.
Same as many others, the debt letter was the first I heard of a fine. Called on two occassion to say this was the first I knew of it and could I appeal as I had proof I was at the establishment, for them to say I was out of time and would have to pay or go to court. Stating the car park company only need proof of posting not proof of receipt of the original notice for a successful result at court, when asked for a copy of this proof they refused saying that would only be given at court. An unreasonable answer to a reasonable request I thought. Needless to say we won’t be going back to the establishment in question ever again.

The mission statement on their website did make me laugh though ‘Acting as trusted intermediaries between our clients and their customers’ they did not act as an intermediary and from my experience, no intention of acting as one!