Tried to sort out a query with the car…
Tried to sort out a query with the car insurance on ‘chat’ online but was cut off before I had time to explain. Would really have appreciated being able to talk to a real person! Feel frustrated!
Reply from RAC Car Insurance
Hi,
We’re really sorry to hear that your attempt to resolve a query via our online chat left you feeling frustrated — especially after being cut off before you had the chance to fully explain the issue. That’s understandably disappointing, and we know how important it is to feel heard and supported when dealing with your insurance.
As an online-only provider, we aim to offer quick and convenient service through digital channels — but we completely appreciate that sometimes there’s no substitute for speaking with a real person, especially when a query needs more in-depth attention.
Your feedback is important, and we’ll be passing it along to the relevant team to help improve the responsiveness and reliability of our support tools.
In the mean time on this occasion I will contact you to see if I am able to resolve you query.
Vicky
