David

claimed their welcome bonus (100% up to €200), followed all the terms, and played entirely within the rules:

Completed the full wagering requirement (x5 bonus = €1,000)

Used only allowed slot games

Never exceeded the €3 max bet

My final winnings (€683.91) were under the withdrawal cap

Despite this, they cancelled my withdrawal and confiscated the winnings. Their only explanation was a vague claim that my gameplay was "not for entertainment purposes" and that I have "history across sister brands". No specific rule was quoted, and no evidence was provided.

All my gameplay was fair, compliant, and transparent. I’ve now filed a formal complaint through Casino Guru.
⚠️ Use extreme caution if you plan to play here.