Just received my son’s first reception…
Just received my son’s first reception photo and it is awful! His eyes are closed on it and they only took one! Never in my life have i heard of a photographer only using one image for a parent to choose from and charge £20 for a download. I have never not bought photos of my son before but this will not be getting purchased! I have also complained to the school about the awful picture. Edited: I emailed the company and they have got back to me and said they will do it again next time they are at the school so they have tried to rectify the problem
Reply from Kittle Photographic
Thank you for taking the time to share your feedback. We’re very sorry to hear that your son’s eyes were closed in the photograph.
We would like to investigate this further and aim to resolve it as quickly as possible. Please may you contact our customer service team on 01245 401313, or alternatively email us at info@kittlephoto.com along with your photo ID, and we will look into this as a matter of urgency.