I made a booking through Kiwi for…
I made a booking through Kiwi for WestJet flights. I received a WestJet PNR code and saw that the booking was successful on WestJet's website, and everything was ready to go. My plans sadly changed and I cancelled the tickets through Kiwi within 24 hours, which is well within the WestJet cancellation policy. I immediately checked my PNR code on WestJet and saw that my booking had been cancelled. Kiwi has still not responded with ANY UPDATES on the refund, and it makes no sense that they should still have my money when I agreed to their cancellation policy of 30euro fee and I see that Kiwi cancelled the booking on WestJet. Why have I received no communication from them?
Reply from Kiwi.com
Dear Alejandro,
Thank you for taking the time to leave your feedback regarding your booking experience with Kiwi.com.
We recognize how important it is to receive clear communication throughout the refund process, and we appreciate you bringing this to our attention.
Our team will be reviewing the details you have provided and conducting an investigation into your case. Following this assessment, a member of our team will contact you directly to discuss the findings.
Yours sincerely,
Customer Advocacy Team