Very good if you don't need support
Went well because I didn't need any support help this time. The booking process for Trip.com is excellent. But if you need support, they are very untinfomed. "Talk to your airline." That seems to be about the only thing they know. They don't seem to reaize that the whole reason I use a service like theirs is because it isn't that easy to contact and get information directly from the airline.
Reply from Trip.com
Dear Eric Langager 王长野,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this concern.
Best regards,
Kaylee
Trip.com