Misleading advertising and poor customer service
I’m very disappointed with my experience with Eventim.de. I purchased premium tickets for Benson Boone’s concert in Köln and paid an extra €34.90 for delivery, as the event was advertised with FanTickets on Eventim’s website and in their ticket alarm email. Instead, I received plain tickets, and customer service later told me FanTickets weren’t available for my category — something that was never highlihted to have changed as opposed to the initial advertising. Despite multiple emails and proof of the misleading promotion, my request was dismissed with generic replies, without addressing the actual issue or offering any goodwill solution — not even a refund for the unnecessary delivery charge. Very poor transparency and customer service for such a well-known company.