Extremely Disappointed with Hello…
Extremely Disappointed with Hello Molly’s Customer Support
I placed an order with Hello Molly and received a confirmation email shortly after. Within one hour, I contacted customer support to cancel the order. I was told that I would be helped but instead of taking immediate action, no one followed up for 24 hours.
By the time they responded, I was told the item had already been shipped and that their “team was quick to dispatch the parcel before any changes could be made.” If someone had actually assisted me when I reached out , which was well within a reasonable time , the order could have easily been canceled.
This experience was frustrating and shows a complete lack of urgency and care from customer support. I won’t be shopping here again and definitely won’t be recommending Hello Molly to anyone. Their service is unreliable and dismissive when you need real help.
Reply from Hello Molly
Hi Delfina, thank you for taking the time to share your experience with us. We are very sorry to hear of any issues that have occurred here in the attempt to cancel your order.
Whilst our team do their best to make sure that such requests are attended to, it is unfortunately not guaranteed as our warehouse team do prioritise and action the quick despatching of parcels. The volume of emails our support team receives do vary on a daily basis. Again, we really do apologise for the inconvenience and we completely understand your frustration.
However, our team are always committed to guiding you through the right direction from here on. We can see that one of our agents have been in contact with you via email, outlining that a refund has been approved if you wish to make a return once you have received your order.
If you have any further questions or concerns, please feel free to let us know. xo