Another McGee & Co Rip Off
I bought some fairly expensive pendant lights (3) for around $4000.
It was my first purchase, and I received a 15% discount. Very nice. But the color was not exactly as described, so I needed to return them and exchange for a different color.
To my surprise the intro ( new client) discount is not available on the exchange. I don’t understand that, as it is still my first purchase.
Further, you’re charged a restocking fee of 15% as well. That’s about $600! Really?
So, I lose my discount of 15% (+$600), there is a restocking fee (+$600) and I already paid an exorbitant delivery fee of over $400 on the first order which will be the same on the second. Plus delivery of $$$$ on the return.
Bottom line it will cost me well over $1000.00 to receive, ship and return your product that was not as described. That’s unconscionable!
Heck of a way to treat new customers….
Why am I shopping at McGee & Co?
Reply from McGee & Co.
Hi, Vince! We are terribly sorry for the experience you’ve had and completely understand how disappointing this must have been! You certainly should have been able to complete a direct exchange with your discount applied. We know our Customer Experience Team has since reached out to offer this option, but we sincerely apologize it was too late as we know your return has already been processed.
Our Customer Experience Supervisor will be reaching out personally to help make this right. Please know that we’re taking your feedback to heart and sharing it with our team to ensure we make thoughtful improvements moving forward. We truly appreciate you taking the time to share your experience with us.