David Schiff

Used CashStar on the Nordstrom Gift Card website. The entry page defaults to a gift card value of $300, which I changed to my intended $150. I proceeded through the ordering process, entering the message to my niece recipient, email addresses, and credit card info. I checked everything, including the price, and just before I clicked "confirm & submit," I decided to back up and change the message to my niece. I then clicked through to confirm and submit, not realizing that the website reverted the order to the default of $300. I learned of the $300 error when I received the email confirmation. I immediately contacted a Nordstrom Rep, who contacted a CashStar rep, and was told gift cards can never be canceled, changed, or refunded. Then I was told that the CashStar representative stated that if I ordered another $150 gift card for a total order of $450 and provided CashStar with the second confirmation number, they would cancel and refund the original erroneous $300. So, they obviously could cancel the original gift card, but they refused to do so. What if I called them back and they refused to cancel both? Then they would have $450 of my money instead of $150 or $300. What made me more disgruntled, distrustful, and convinced they lie was the fact that 2 weeks prior, my wife and I, not knowing the other was ordering a gift card for our nephew, had made the mistake of each ordering a gift card for the nephew. When I called Nordstrom and CashStar then about this mistaken duplicate order, despite there being two orders for the same recipient, they refused to cancel one, stating gift cards cannot be canceled, refunded, or changed. So, ordering two does not allow one to get the other refunded. CashStar is lying because they told me that if I ordered two, they would cancel one, but when we ordered two, they refused to cancel any!!!!!

I have bought one set and, subsequently, another set of wheels from Scribe. Love the lightweight, fast, sturdy wheels. Scribe has been responsive by email to my questions and those of the bike shop that had a question about servicing the wheels when I brought the bike in for routine service.

Beware that the Nordstrom Gift Card purchase can overcharge. I began my order of a Nordstrom Gift Card. The initial web page defaults to a $300 charge unless one changes it. I changed it to $150, wrote my gift message, put in my credit card info, and just before clicking confirm purchase, backed up just to change my gift card message. Unbeknownst to me, when I backed up to change the message, the website defaulted to the $300 purchase charge. As a result, when I clicked through to confirm, I was charged $300 instead of the intended $150. I felt misled and I called Nordstrom who called CashStar. CashStar said no refunds or cancellations. Then CashStar said if I purchased a second gift card for $150 and Nordstrom called them back with the second order number, CashStar could then cancel the first $300 purchase. This shows they really could cancel the erroneous purchase but were refusing to until I spent another $150. How could I really be sure that CashStar would give the first $300 back? Maybe they would again say they could neither refund nor cancel and keep $450 of orders? What a scam to say first that they can't cancel but if you spend more money, then we can.