No Response After Payment
The product I ordered from EasyCosmetic arrived and works well, so I’m happy with it. However, I did experience some issues with communication – I never received a confirmation email or updates about my order, and my attempts to contact them by email and phone went unanswered.
Overall, I’m satisfied with the product itself, but the ordering experience could be improved.
Reply from easycosmetic
Dear Customer,
Based on your order details, we can see that you have already contacted our customer service team and have since received a reply to your email.
Our customers usually receive both an order confirmation and a shipping confirmation by email after placing their order. It is possible that these notifications ended up in your spam folder. We will also look into how we can further optimize our shipping processes to shorten delivery times in the future.
Kind regards