I ordered my product on September 5…
I ordered my product on September 5 ..it is now October 19 still haven't received my product nor have I gotten a refund .I feel like I got scammed out of my money ..very unfortunate..I will never order anything from this site again
Reply from OneBioShop
Thank you for sharing your feedback. However, after carefully checking our records, we were unable to locate any completed order under your name or contact details matching this review. For this reason, we are unfortunately unable to verify your purchase or provide any information regarding a refund or shipment status.
At OneBioShop.com we take every verified order and customer concern extremely seriously. Each shipment includes international tracking and full insurance coverage up to €2,500 through our partner Trusted Shops, as clearly stated at checkout and in our Terms of Service. Customers can always contact our official support channel at info@onebioshop.com
or via their personal insurance link to request assistance, refunds, or claims when applicable.
We always respect and welcome honest, verified reviews from real customers, but we must also ensure the integrity of our community by distinguishing between genuine purchase experiences and unverified submissions.
If you believe there has been a misunderstanding or your order was placed under a different name or email, please reach out directly — we will be happy to investigate further and provide a full update.
Thank you for your understanding.
— OneBioShop.com Customer Care Team