No cards or list of providers
Didn't receive insurance cards or any information on which doctors, clinics or hospitals we could use until AFTER having the insurance in force for 6 months, AFTER my husband had a heart attack, AFTER they denied the claim because we went to an out of network provider. 2+ years later, they still haven't paid the hospital bill, despite being ordered to pay it by the Galician health care system.
September 28, 2024
Unprompted review
Reply from DKV Salud
Thank you for your message, Pam. We're sorry to hear you've had a negative experience. Please email us at atencion.cliente@dkvseguros.es with the details of your case and your personal information so we can locate your file, review your situation, and provide you with a personalized response. Regards,