Norm

Dear Norm,

We appreciate you taking the time to share your experience with Kiwi.com, and we sincerely regret that your booking situation did not meet your expectations.

Unfortunately, we are unable to locate your reservation in our system without the necessary booking reference details. To assist you with reviewing the cancellation attempt you made shortly after your booking and to examine the charges that were applied, we will need you to provide us with your booking number and the email address that was used for your reservation.

Once we receive this information, our specialists will be able to investigate the circumstances surrounding your cancellation request and the associated fees to determine what assistance we can provide.

Best regards,

Customer Advocacy Team

Dear Norm,

We appreciate you taking the time to leave your feedback regarding your experience with Kiwi.com. We understand your frustration with the cancellation process and the response you received regarding date changes after you had already cancelled your booking.

We were unable to locate your reservation in our system as no booking reference number was provided with your review. To properly investigate the cancellation timeline you described and review the communication you received from our team, we will need your booking number and the email address associated with your reservation.

Once you provide us with these details, we will be able to examine your case and work toward addressing the concerns you have raised about the cancellation policy and customer service response.

Yours sincerely,

Customer Advocacy Team