Zero Stars For This Gym
If I could give zero stars, I would. From start to finish, my experience with Planet Fitness has been nothing but lies and frustration. The service providers were dishonest about what the membership included, and when I needed help, they gave me the runaround. The app hardly ever works, which made it impossible to track workouts or manage my account properly.
The real nightmare started when I tried to cancel my membership. What should have been a simple process turned into a mission — endless excuses, hidden steps, and delays. To make matters worse, they wrongfully charged me after I had already requested cancellation. It feels like a scam designed to squeeze money out of people instead of offering real service.
Save yourself the headache and look elsewhere for a gym that respects its members and operates honestly.