My Worst experience in a life time
This was by far the WORST rental experience I’ve ever had. The car they gave us had constant battery issues and completely died on 9/21/25, leaving us stranded. We had to pay out-of-pocket just to get it jump-started, and when we called customer service, they wasted hours of our time only to tell us to drive the car 3 hours back. That meant another 3 hours returning to the Keys — a full day of our vacation completely destroyed.
To make things even more ridiculous, the keychain had the WRONG return address, adding another half hour of driving we shouldn’t have had to do. Between the unreliable vehicle, incompetent service, and careless mistakes, our yearly vacation was ruined.
This company clearly doesn’t care about its customers or their time. If you’re thinking about renting here, DON’T. Save yourself the stress, money, and aggravation — go literally anywhere else.