I was placing the order on my iPad-and I missed the mistakes!
I was placing the order on my iPad, and had items in my cart. I thought I had picked all the right sizes, but after a short pause, I placed the order without double-checking everything was still as I had entered it, and upon a quick review after placing the order, I realized that two of the shoe order choices were in the wrong size. I immediately sent an email to customer service requesting a size change. The next day I was sent an email informing me that the changes were made and the tracking and order 'form' were changed to reflect the changes. I appreciate the quick response and the correction to my mistakes!
Reply from Peak Footwear
Hi Shannon,
Thank you so much for your kind words and for sharing your experience! We totally understand how easy it is for things to shift during checkout (especially on mobile), and we’re so glad our team was able to catch your message in time and get everything sorted quickly.
It means a lot to us that you took the time to reach out, and we’re happy we could make the correction hassle-free. We’re always here to help if you need anything else!
Warm regards,
Peak-Footwear Team