Disappointed
I got to airport and followed all instructions and called for driver.
“Our system is down and we cannot dispatch a driver” . You can get a refund and arrange for transportation.
Exhausted after already traveling since 5 am, I said I could be put in hold and left there. And left there. So I added call to company to my hold call. Told them I would arrange my own and please cancel and refund. Told I would receive an email to cancel. Also canceled return scheduled ride at end of trip. So far no refund.
Uber had a driver in 6 minutes
Will not use again…
They did refund my money within 24 hours.
Reply from Jayride
Hello Laura,
Thank you for taking the time to post a Trustpilot review. We are sorry to hear about what happened. Jayride prides itself in providing seamless airport transfers and this is definitely not the kind of experience we want our travelers to have.
To help us look into the matter further, kindly provide us with the Jayride Booking ID and any additional details by sending us an email to bookings@jayride.com.
We look forward to hearing from you.
Sincerely,
Ray