Ive purchased a lot of furniture over…
Ive purchased a lot of furniture over the past 4 years (have furnished 3 homes top to bottom), and I will say that out of all of the furniture brands we have engaged with (mcgee & co, perigold, serena and lilly, le mae, four hands, etc.), mcgee & co is not only the worst, but arguably the worst retail company Ive ever engaged with. Their customer service department is rude, uninformed, and arrogrant. Whoever is running operations for them needs to be replaced. They embody the worst traits that you would want of someone who is responsible for your customers experience.
Reply from McGee & Co.
Hi, Ben! Thank you so much for taking the time to provide your feedback. We want to deeply apologize for the frustration you’ve experienced and that your rug ultimately did not meet your expectations. We are taking your feedback very seriously and are truly sorry for the experience you’ve had with our team. This is not the standard we hold ourselves to, and we will be working diligently to address and improve these areas as quickly as possible. We understand how disappointing this has been for you, and we will be reaching back out to find an adequate solution to make this right. We sincerely apologize again for your experience, and we appreciate you taking the time to share this feedback so we can improve.