Never trust Asura Hosting with your…
Never trust Asura Hosting with your data on their servers. I've just lost a client's website and emails under my reseller hosting account that I have with them and nobody is taking accountability for this. They don't even care about this. One minute they say the website is available the next minute they say they can't find on the panel. The client is now on my case they want their data from me whereas the people who are responsible for their servers (Asura Hosting) are not taking accountability. I regret using their reseller hosting services and it is not for the first time they do me wrong. Now I have to find another service provider.
Reply from Asura Hosting
Hello Mpho,
I do see a technician has responded to your ticket giving you more details regarding this. The account in specific cannot be deleted from our servers (Its impossible for them to do so). It had to be manually deleted or automatically deleted through a billing application like WHMCS. If you have your reseller account connected to a billing application, then I would suspect that is the cause.
The account in particular has not been active since February (Almost 8 months ago) so we would not have data for it in JetBackup either.
We do keep 4 backups of accounts at all times, in this particular case the account was deleted almost 8 months ago so there would be no data for it within JetBackup as we only retain data for a deleted account for around ~45 days.
If you'd like any more help or clarity, please do let us know in the ticket we made contact to you with.
Carlo