The delivery date changed
The delivery date was changed at the very last moment (on Saturday instead of Monday, as agreed). No chance to refuse the new delivery date.
I was away from home on the weekend, and I couldn't receive the parcel.
UPS left a notice: the parcel was stored at an UPS point and I should have collected it personally. Unfortunately, the UPS point they chose was not the closest to my house.
I lost a lot of time to collect it.
Reply from Farfetch
Hi Alessandra,
We're so disappointed to hear that your shopping experience with FARFETCH hasn't been as seamless as we aim to provide. We appreciate you taking the time to share your feedback and we'll be using your comments to improve our service.
If you have additional feedback or need help with an unresolved issue, please send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com.
FARFETCH