MA

Martina

Italy

Reviews

Review of UCplus


Rated 1 out of 5 stars

Poor administration support

My experience started reasonably well with Module 1, despite my instructor canceling the introductory meeting multiple times at short notice. Module 2, however, has been a complete disaster.

My original class was split up after a month of lessons due to insufficient enrollment numbers. When personal circumstances prevented me from attending classes, I was removed from the course, even though I was prepared to take the exam.

The main issue has been with administration. I urgently need to complete my Module 2 exam and made it clear I’m available for any class schedule. Yet I was told no classes were available, a complete lie, as I have friends currently attending ongoing courses.
It took phone complaints before they offered me a December exam date. More complaints were needed to get this moved up to November.

I am writing this review hoping someone from administration will see this and help resolve my situation properly. I desperately need an October exam date. I will be coming to your offices in person to discuss this face-to-face, as phone calls haven’t clearly been effective.

September 24, 2025
Unprompted review

Reply from UCplus

Dear Martina,

First of all many thanks for sharing this.

I am are truly sorry for the cancellations, the class split, and the confusion around your Module 2 exam - this is not the experience we want for you.

Please send me an e-mail at "adas@ucplus.dk"
with the subject “Trustpilot” and include your full name, student number, language center and other important information.

I will ensure our administration reviews your case as a priority so we can find the earliest possible solution.

We look forward to seeing you for continuing education.

Best regards,
Adil from UCplus