Waqi Ahmed

Review of Curry Motors Kingston – Toyota RAV4 (LB22EWH)

I have been experiencing recurring issues with my Toyota RAV4 (LB22EWH), including warnings such as “Headlight System Malfunction” and “Braking Power Low, Stop in a safe place, see owner’s manual.”

I initially booked my vehicle in with Curry Motors Kingston, where they kept the car for almost five days. At the end, I was told the problem was caused by “leaving a headlight or another light on overnight.” This was the same explanation I had previously been given for issues with another vehicle, and it felt like an easy way of shifting the blame onto the customer rather than addressing the actual fault.

After nearly a week in their care, I collected the car — only for the exact same problem to return just three weeks later. I booked another appointment for 11/09/25 and carefully explained that the issue had not been resolved the first time. This time, Mr. Aston was assigned to me.

As I live in Farnham (GU9), arranging drop-off and collection is already very inconvenient around my work schedule. Despite this, I received no updates until I called the following day. Mr. Aston informed me the vehicle had been “fixed” — but when I asked what had been repaired, he said they had resolved a tyre pressure warning. I was extremely frustrated, as I had made it very clear that my concern was with the braking and headlight system faults, not a tyre pressure alert.

When I again explained the real issue, I was reassured it would now be addressed properly. I also requested several times to speak with the Service Manager, but was repeatedly told he was “busy.” To this day, the Service Manager has not had the courtesy to return my call.

Considering I purchased this vehicle from Toyota for around £44,000, I expected far better after-sales service. Toyota proudly advertise a 10-year / 100,000-mile warranty, but my experience shows that the level of support provided tells a very different story.

My main reason for writing this review is to highlight to other customers that when you buy a vehicle, it’s not only the car you are purchasing — it’s also the standard of service you will receive afterwards. Sadly, in my experience, Curry Motors Kingston has fallen far short of the level of care and professionalism Toyota customers should be able to rely on.