Richard G

I had downloaded & installed Office 2024 that I had just purchased online from SoftMail, but I was struggling to activate it. I had tried to follow the online instructions, but came to a dead end. After nearly an hour of trying, I contacted SoftMail through their online chat. Their agent (Paul) very patiently helped me through an alternative method, & he even used the phone activation option on my behalf. It took only 25 mins from contacting Paul to being able to use the downloaded app. I was very impressed by his knowledge, skill and helpful attitude.