Frauded
I booked a ticket with MakeMyTrip using FareLock for my friend, but the system locked the ticket under my name instead of the selected passenger. This happened twice due to their website issue. When I contacted customer care, instead of helping, the representative (Ms. Anushka) was rude and blamed me for the error. They refused to refund the amount despite it being their fault. Very disappointing service – feels like fraud. Beware before booking with them!
Reply from Makemytrip
Dear Valued Customer,
We sincerely apologize for the inconvenience caused the experience sounds truly frustrating.
Could you please share your booking ID and any other relevant details such as your registered email address or mobile number? This will help us assist you more quickly and accurately.
Warm regards,
MakeMyTrip Care