Missing items never refunded or replaced.
I ordered 4 items and only 1 of the 4 items arrived. I explained this to them and they refused to refund the items or replace them. This has meant I would have paid over £300 for items of clothing that never arrived! It’s been months and I’m still waiting for my case to be resolved! Don’t trust you’ll get a refund from them!
Reply from Hello Molly
Hi Chloe! We too would also like to resolve this matter for you as quickly as we can. Thank you for expressing your concern and we very much apologise for the overall inconvenience this has caused. Your experience matters to us and we'd be happy to check on this right away with our support team!
You'll soon receive a separate email from Trust Pilot requesting more details from you so we can better assist and provide a resolution ASAP. Thank you! xo