Since I ordered I've had nothing but…
Since I ordered I've had nothing but issues and trying to communicate with customer service is very difficult.
So far they have :
Failed to pause my membership
Sent me a box I don't want and charged me for it
Send a set without the recipe card
Sent a vegetarian household chicken we obviously didn't order
The app is very difficult to navigate if you're trying to see what you've ordered/lined up versus what the menu is
Reply from Green Chef UK
Hi Alexis,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
So that we can investigate this further and come to a resolution together. If you could please contact our Customer Care. Customer care team is here 7 days a week, 9:00am to 10:00pm, on 020 4538 1121.
We would be more than happy to get this sorted for you.
-Ann