insurance great, bad taste is gone!
Just been contacted via Homeprotect complaints team I cannot rightfully leave a 1 star.
The money taken was refunded back at a later date due to being on the next statement i had missed this. It does just seem silly that its gotten this far when all someone had to say was it was already refunded on x-date.
My complaint was dealt with in a kind and professional manor, and more than agreeable Outcome. They had picked the complaint up via Trustpilot so it shows they do really listen/care.
Faith restored.
FYI - Original Review:
Years insurance great! no issues :) then 2 months after lapsing the policy to go elsewhere, I get sent a credit agreement to sign - look at my account and the first payment has come out which I had missed.
Called customer service spent ages getting through - no issues with waiting the first time I get it can be busy. Get through to Sara? maybe Sarah line was a bit crackled, they advised me yes my policy is cancelled this was a system error in Jun - Aug policies - they can ensure me nothing will come out my account, I advise her it already has, id like this refunded but got hung up on/line dropped - no attempt to call me back which is very poor, now I tried the Chat on the website - still hasn't connected through to someone. and am back on hold. Great experience.
Reply from Homeprotect
Sorry to hear this, Daniel. I've escalated your case to our complaints team, and they will be in touch soon. The Homeprotect Team.
