Price and Quality don't match
Be aware that you’re paying for style, not quality. The designs look great online, but in reality the materials feel cheap and poorly made. One of the T-shirts I received even arrived with an ink stain. Normally I’d return it, but after reading other reviews about their customer service—and knowing I’d lose more money on customs and return fees—I decided not to bother. It’s disappointing, because the style is appealing, but the brand seems to rely heavily on good photo editing to sell a dream that doesn’t match the actual product.
Reply from MIKUTA
Hello Pascale,
Thank you for being so open with your feedback.
It really saddens us to read about your experience, especially knowing one of your t-shirts even arrived with a stain - that’s not the experience we want any customer to have.
We encourage all our customers to always reach out to us directly whenever something like this happens or there is dissatisfaction with the quality of our products. Our team is here to help, and we’ll always do our best to find a solution so that you feel taken care of. At the end of the day, our goal is to support our community and make sure you feel good about your MIKUTA pieces.
We hope you’ll give us another chance to show you the care and quality we stand for.
With warmth,
Customer Experience Team