Reply from Swan & Edgar
Hi Gijs,
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it can be to have received limited updates on your order, and this is certainly not the experience we want our customers to have.
Please be assured that our team is actively investigating the delay, and someone will be reaching out to you directly as soon as possible to provide a resolution. We are committed to ensuring your order is delivered promptly and that any issues are addressed thoroughly.
We truly appreciate your patience and understanding while we work to resolve this matter, and we hope to restore your confidence in our service.