Just awful
Just awful. Booked 24 hours in advance . Recieved confirmation of pick up and then in the morning no ride. I called and was told no cars were in my area. I figured as much for a 5am pick up which is why I booked in advance ! No car , no customer service , no refund (paid 200 ) ,missed non refundable flight. Worst expirence ever with ride share. You are a sham business. Put yourself out of your misery.
Reply from Jayride
Hello Tracy,
Thank you for taking the time to write us a Trustpilot review. We’re truly sorry to hear about your experience and the impact it had on your travel plans. Please rest assured that we have forwarded your case to the relevant team for further review, and ensure that appropriate actions will be taken to prevent similar issues in the future.
In the meantime, we have canceled and refunded Jayride Booking ID 2244534. The amount will be credited to the original form of payment within seven (7) business days.
Jayride is a booking marketplace listing thousands of transport providers. We value all feedback, positive or negative; however, we would appreciate it if you consider reviewing Lyft on their Trustpilot page and reconsider your review of Jayride.
If you have any questions or clarifications, you can write us an email at bookings@jayride.com.
Sincerely,
Ray