How to summarise these cowboys,
How to summarise these cowboys,
Arrived at their scrap yard and told to leave the vehicle where i had parked it up, was told "we dont need your key".
Hopped into an absolute shed of a Mercedes Vito, there was left over rubbish and a stench beyond belief.
Driving to the airport, the Van's brake pads were metal on metal, and the rear axle was knocking as if it was ready to fall out, extremely dangerous.
Upon return, we followed the instructions to request pick up.
I was hung up on twice and then my number blocked before even having a proper conversation, my partner had to call from a seperate number which was answered and arranged.
We were picked up into an equally appalling VW Transporter with torn up seats, Fumes were filling the cabin.
Upon return to the "scrap yard", my vehicle had been pushed forward against a fence post and boxed in by two other vehicles, when asking the young lad at reception if he could move them so that i can get into my car, he told me "you will have to climb in the other side and move it yourself".
I refused to do this, and told him that he got it in there, so he can pull it out.
Response - "NOT MY PROBLEM".
At this point i went sub-nuclear.
Too dark to check for damage, and reminded that id signed a waiver (which isn't presented until AFTER you've signed the vehicle in, and is presented on the back of a small piece of paper.)
I asked the spotty little twerp if i damaged another vehicle trying to get into my own, who's responsibility would it be then? He said mine....
I closed the conversation with "Well, lets see shall we." and a few other choice words.
He was rude to me, rude to my Mrs, and only moved a vehicle over (which was his own shed of a 1 series BMW) in fear of any damage happening to it.
Apologies - Zero
Accountability - Zero
Customer Service Skills - Zero
Care for their clients property - Zero
Care for customer relations - Zero
Fleet Maintenance - Zero
Location - Zero
This is meant to be a business, not a front for some kind of smash and grab service in which you're told to like it or lump it.
And if you speak to the wrong person the way you spoke to me, you would be hung up on that same post that you pushed my vehicle into.
Avoid this place like they avoid the bodywash they so desperately need.