AYMIE PARAYIL CHERIAN

I and my family have been a regular MakeMyTrip users for all our travel bookings, but my recent experience has been extremely Bad. My husband has been booked a flight for me, through MMT. Unfortunately, my travel was cancelled due to delayed of my flight. Airline people told me, they will refund the full amount,







(Airline people told : if it is more than two hours delayed, we get full refund. its the rule of airline). My flight was delayed morethan 4 hrs. So Airline staff cancelled my ticket and promised me for full refund and started process for refund.
My hasband and I have called MMT customer care lot of times for refund. But we didnt get any solution. I have the copy of mails and refund request by airline.
Even though airline requested for refund, MMT keeping customers money without any shame. (I have received all the screen shots of requests and mail by airline). It is completely unfair to charge customers when the cancellation and delayed of flights were beyond their control. I have not received any proper response from MMT.
If everyone should come front and give a complaint to customer court, may be they will stop cheating the customers. Anyway I'm going to customer court.
PNR: P1SN3W
Customer name: AYMIE PARAYIL CHERIAN