Some Positives, But Overall Disappointing
I rented a flat in Berlin for a planned three months but left after 1.5. Thankfully, they were flexible and allowed me to end the contract early, only charging for two months, and returned the deposit promptly within four weeks.
The room was clean, comfortable, and mostly as advertised, though it was noisier than expected and located on the first floor despite photos showing a higher floor.
The move-in process was inconvenient, requiring me to travel across the city to collect keys, and the welcome information lacked details such as mailbox names and a complete inventory (e.g., no knives or chopping boards despite “equipped kitchen” being listed).
A major issue was my flatmate, who ignored house rules, making the apartment feel unsafe and unclean. My complaints received very slow responses, and the rules were not enforced. It would also help if tenants were informed when new flatmates move in to make the experience more welcoming.
Overall, the company was fair, but poor communication and lack of enforcement around tenant behavior significantly impacted my stay.