Zero Customer support
This is my third time and last time buying from McGee & Co.
This time I ordered a mirror; which had many flaws due to poor craftsmanship and use of cheap materials.
I have been reaching out to customer service to return this mirror for the last 7 days now and cannot get anyone to answer the phone nor emails. It’s so frustrating and beyond unacceptable.
What kind of company doesn’t take care of their customers and takes 7 days to process a return? I don’t even have a return label yet. Let alone a refund.
I’m at a point now that I will count the $700 as lost, just to minimize my stress level because I’m tired of calling and sending emails that never get answered.
Companies who are unable to provide support to their customers should not be in business.
Reply from McGee & Co.
Hi, Juliana! We’re so sorry for the delays you’ve experienced and completely understand how frustrating this must feel! We’ve requested additional information from you since we weren’t able to locate any correspondence under just “Juliana.” We did recently transition to a new customer experience system, but that’s no excuse for the delay in getting back to you. Please know our team is ready to step in and make this right, and once we have your details, we’ll ensure your case is taken care of right away.
Thank you for bringing this to our attention. We truly regret the inconvenience and appreciate your patience as we work to resolve this quickly!