Customer Service that seems to actually want to help!
I had a tricky and niche customer service request which has just been BEAUTIFULLY resolved!
The entire experience was an actual joy. A very 2025 AI assistant (intelligent, empathetic and seemed like it wanted to help) quickly grasped the issue AND the deadline and passed me on to a human.
The frankly wonderful human Harriet then resolved my request. It took time but she kept chasing on my behalf, kept my deadline in mind, kept me informed and then got me what I needed in time. Perfect!
I should mention that this is a query that I have tried to resolve maybe 3 times in the last 14 years. I have previously entirely or partially failed to get any help. This helps to explain why I am SO delighted.
Thank you Harriet. I am properly grateful and can now continue to buy Jackson's products based on the information you provided.