misleading and dishonest.
Update: Mint Mobile reached out and credited both accounts with the full referral bonus. Thank you for making it right!
While the process was frustrating at first, I appreciate that Mint followed through and resolved the issue. The service itself has been fine, and I’m glad this was corrected.
I referred a friend on 8/21 using my Mint referral link. Neither of us received the promised credit. I’ve since spent over an hour on calls with multiple reps and a supervisor. Each time I was given a different excuse: no record of a referral, wait longer than advertised, wrong plan (though Mint’s website shows no plan restrictions). Two reps even tried to offer me $5–$10 instead of honoring the full credit.
This is misleading advertising and dishonest treatment of customers. Mint should apply the full referral credit as advertised. Until they do, I cannot recommend this company.
Reply from Mint Mobile
Hello,
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the Referral Friend Credits. This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!