SO

Sophie

United Kingdom

Reviews

Review of Complex Law


Rated 1 out of 5 stars

Scammers q

Followed and online link to check eligibility before receiving an emailed agreement to instruct. 14 day cooling off period with no fees as per the document. I cancelled as soon as I’d received the agreement terms within 15 minutes, swiftly received 2 further emails within minutes one asking for £180 payment the other for £430.
Absolute scammers, do not for a second believe any of these 5 star reviews are form actual customers. Will be reporting to the regulators and keeping all evidence of correspondence and cancellation.

October 11, 2025
Unprompted review

Reply from Complex Law

We’re really sorry to hear that you’re unhappy with the service you received. We’ve asked Trustpilot for your contact details so we can reach out to you directly as we’d really like the opportunity to understand what went wrong and make things right. Your experience matters to us, and we’re here to help.

Review of ValueLights


Rated 1 out of 5 stars

Website shows delivery to NI however…

Website shows delivery to NI however when you go to check out with an NI address it will not allow you to proceed. I placed an order for delivery to a family member on the mainland, didn’t ever receive a dispatch email, chased the following week and was told there was an IT glitch they would resolve and get sent out, still not dispatch email the following week, chased again was told still a glitch they would send next day delivery. Received a call the next day to say money had been refunded due to item being OOS shortly after the initial order was placed, again no email to confirm this had taken place hence me spending time trying to locate the item. Lovely lights on the website shame about everything else.

September 9, 2025
Unprompted review

Reply from ValueLights

Thank you for taking the time to leave us a review. We are truly sorry, we have recently installed a new system within the business and we have had a few teething issues to deal with. Please be assured these are in hand and are being looked at by our IT Team.