fixpart delivered wrong part with wrong part number, customer service denies it and refuses a refund or replacement.
Fixpart has delivered the wrong filter with the wrong part number. This wrong filter has its release mechanism on the short instead of the long side and is therefore incompatible with my device.
Infuriatingly, they refuse to acknowledge that they sent me the wrong part, even though I sent them images of the model number, the invoice I got from them which states the correct model number, and pictures of the filter they delivered to me.
Even their product page shows the correct image with the release mechanism on the long side, so fixparts unwillingness to acknowledge their mistake is really annoying. I have the feeling to talk against a wall: Whenever I carefully explain why the part is not correct, where their mistake was and how they can verify that they actually made the mistake, they just reply with "You have received the part you ordered", even though this is obviously not the case.