Shubham Mehra

I had one of the most disappointing experiences with MakeMyTrip customer care. I had booked a return ticket (Delhi–London) with Emirates and requested a date modification more than 2 months in advance. I travled to london for patner's cancer treatment but wanted to spent Diwali with my family. For the same reasons I also requested to waiveoff modification charges if possible.

Instead of handling the case promptly or giving me clarification, the customer care team stalled my request for over a month without any clear resolution. Now, because of their delays, the fare difference has shot up to over 5x(from 6-7k initial offer to 40k), especially with the Diwali peak period approaching.

This situation is not the result of natural fare hikes — it is entirely due to MakeMyTrip’s negligence and lack of timely response. Had my request been processed when I first raised it, I would not be facing such an inflated cost.

Their behavior shows a complete lack of professionalism, accountability, and empathy, especially considering that this was a medical travel case. Even after escalating, I’ve received no satisfactory response.

I strongly caution anyone booking through MakeMyTrip — once they have your money, customer service is slow, unhelpful, and unaccountable. I expected a reputed platform to value customers, still awaiting there response as I aksed for esclation.

Reference No. 21900124455834688 : NN7AEDQ737634962213