The adventure continue...
The adventure continue.... Nothing happened last week, they send a template with the offer a discount or recall the order back to the warehouse and proceed with the refund.... I'm request the refund...and silence again and nothing happens where is my funds ?!
Reply from XLMOTO Deutschland
Hello Patricia,
Thank you so much for taking the time to share your experience on here on several different country specific pages on Trustpilot.
I can see that you have been in touch with your team already via e-mail and also on our social media channels.
Based on our system we can see that we have immediately contacted the courier asking to locate and return the parcel, while we have already issued a full refund for you.
This information has been shared with you via e-mail and social media.
The refund has already been processed and it will be received shortly via the payment method used when placing the order.
Again we apologize for the dleay of this parcel in transit. We do thank you for your patience while we have been sorting this with the courier and processing your preferred resolution of the matter.
We truly apologse for the inconvenience caused by the delay.
Being in touch with DHL we have been assured that the next order will be delivered quickly and smooth as your previous order with us.
We wish you a great day,
XLMOTO