Warning: Deceptive Marketing and Forced Upgrades
Ooma advertises their service as “free with only taxes and fees”, but this is misleading. After signing up, I was automatically enrolled into their premium service without clear consent. When I questioned the charges, I was met with high-pressure tactics and misleading explanations to keep me on the premium plan.
This feels deceptive because:
“Free” service still comes with hidden costs beyond just taxes.
The system opts you into premium, requiring you to notice and opt out instead.
Customer service downplays or denies the problem, leaving you stuck paying more than you agreed to.
I strongly caution anyone considering Ooma: read the fine print carefully, monitor your billing, and be prepared for aggressive upselling. In my opinion, this practice is not transparent and borders on predatory.