Delivery was the worst experience ever
Delivery was the worst experience ever. Got shipped twice the wrong product. Then was told sorry for the error and they would take note and offer 1 month free monitoring on the system. When we called there was nothing on their notes. So no free month was recorded. Set up person on the phone was nice after being on hold for 2 hours. I honestly wouldn’t recommend them. If I could get my money back for the product I would. Just a bad experience from beginning to end
Reply from Think Protection
We apologize for the delivery mix-up causing frustration on your part in getting your security system setup. We understand DIY is supposed to be simple and we failed you on that front. We will have an agent reach out and ensure we make everything right to meet your needs. Thank you for your feedback as we are always looking for ways to improve.